When something goes wrong, we’re here to help make it right. To let us know about a potential issue with your home, please follow these steps:
- Login to Rosehaven’s warranty portal by clicking here. You can open a new ticket in the warranty portal to start the process.
- Note that the warranty portal is managed by MarkSystems and that the system changed in September of 2024.
- If you have trouble logging in, please contact Rosehaven by clicking here for login assistance.
Frequently Asked Questions
What is covered by the 1-year warranty?
Please refer to your closing documents for specifics. In general, new home warranties assure a home buyer that the improvements to the property will be habitable and constructed in a good and workmanlike manner, free from defects in material and workmanship for one year. Damage to homes that occurs post-closing and maintenance work are not covered.
For more details please review these documents:
What is covered by the 2-year warranty?
Please refer to your closing documents for specifics. In general, the mechanical systems are covered in the 2-year warranty period by the builder. Damage to homes that occurs post-closing and maintenance work are not covered.
What is covered in the 10-year warranty?
Please refer to your closing documentation for details. The 10 year warranty is managed by a third-party warranty company, and typically covers the main structures of the home.
Click here to login to the Warranty Portal (powered by ECI | MarkSystems)
